The Quick Answer
If your HP Envy 6055e displays an E4 error (Paper Jam) but there is no paper stuck inside, you are experiencing a "false jam." This is almost always caused by dirty paper feed rollers. Unplug the printer, remove the input tray, and use a lint-free cloth dampened with distilled water to clean the gray rubber rollers underneath the printer.
What Causes a False Paper Jam?
The HP Envy 6055e doesn't have eyes; it relies on mechanical resistance and optical sensors. If the rubber feed rollers are coated in paper dust, they slip instead of grabbing the paper. When the paper doesn't move forward in the expected amount of time, the printer's logic board assumes a jam has occurred.
Step 1: Perform a Hard Reset
Sometimes the error state gets stuck in the printer's memory.
- Leave the printer turned ON.
- Unplug the power cord from the back of the printer.
- Wait a full 60 seconds.
- Plug the power cord back in and let the printer initialize.
Step 2: Clean the Pick Rollers (The Real Fix)
If the hard reset doesn't clear the E4 error, you must clean the rollers.
- Unplug the printer and remove all paper from the tray.
- Carefully flip the printer over or tilt it backward to access the bottom cleanout door.
- Open the cleanout door. You will see several gray rubber rollers.
- Lightly dampen a lint-free cloth with distilled or bottled water (do not use alcohol).
- Wipe the rollers thoroughly, rotating them with your fingers to clean the entire surface.
- Let the rollers dry for 10 minutes, close the cleanout door, and test the printer.
Step 3: Check the Carriage Path
Lift the cartridge access door. Shine a flashlight into the extreme left and right corners of the carriage track. Sometimes a tiny, postage-stamp-sized scrap of torn paper will wedge itself against the carriage sensor, triggering an E4 error. Use tweezers to remove any debris.
