The Quick Answer
Support codes on the Canon MAXIFY MB2720 indicate mechanical jams, ink depletion, or internal logic faults displayed on the touchscreen. Most issues stem from cassette paper feed misfeeds (codes 1007 and 1008) or depleted PGI-1200 ink tanks (code 1688), which can be resolved by loading paper in the designated cassette or replacing the cartridge.
Canon MAXIFY MB2720 Common Support Code Table
The following table lists the most common support codes for the MAXIFY MB2720 as documented in Canon's official MB2700 series manual. For the complete catalog of all error numbers, consult Canon's MB2700 series List of Support Code for Error.
| Support Code | Touchscreen Message | Cause | Fix |
|---|---|---|---|
| 1007 | There is no paper in cassette 1. | There is no paper in cassette 1, or paper is not loaded properly. | Load paper in cassette 1 and align paper guides with both edges of the paper. Tap OK on touch screen. |
| 1008 | There is no paper in cassette 2. | There is no paper in cassette 2, or paper is not loaded properly. | Load paper in cassette 2 and align paper guides with both edges of the paper. Tap OK on touch screen. |
| 1300 | Paper is jammed. | Paper jammed in paper output slot or inside front cover. | Open front cover, gently pull out jammed paper, close cover. |
| 1303 | Paper jammed inside rear cover. | Paper jammed inside rear transport unit. | Detach rear transport unit cover, remove sheet slowly, reattach cover securely. |
| 1310 | Paper jammed during automatic duplexing. | Paper stalled while reversing for two-sided printing. | Remove paper from transport unit and verify paper size supports duplex. |
| 1688 | The ink has run out. | PGI-1200 ink cartridge is empty. | Replace the empty ink cartridge indicated on the touchscreen. |
| 1700 | Ink absorber is almost full. | Ink absorber is almost full. | Tap OK on touch screen to continue printing. Contact nearest Canon service center for repair. |
| 2111 / 2112 | Paper settings mismatch. | Driver paper size does not match cassette paper registration. | Adjust cassette paper guides or correct driver print settings. |
| 5100 | Printer error has occurred. | Carriage motion obstructed or linear timing strip soiled. | Clear obstructions, inspect timing strip, restart printer. |
| 5200 | Printer error has occurred. | Printhead temperature exceeded threshold (overheating). | Turn off, unplug for 10 minutes, check ink levels, power on. |
| 6000 | Printer error has occurred. | Line feed roller mechanism stalled or slit disk sensor dirty. | Clear feed roller paper scraps and restart printer. |
| B204 / B205 | Printer error has occurred. | Critical printhead electrical malfunction. | Turn off, disconnect power cord, contact Canon service center. |
Detailed Fixes for Common MB2720 Errors
1. Support Code 1300 and 1303: Paper Clearing Protocol
Paper jams in the MB2720 occur in two primary physical areas: the front feed zone and the rear transport unit.
- Front Cover Jam (Code 1300): Open the front cover. If paper is visible under the printhead carriage, do not yank it sideways. Gently pull the sheet straight forward with both hands. Inspect the far left and right corners under the carriage for torn scraps.
- Rear Cover Jam (Code 1303): Turn the printer around. Squeeze the two release tabs on the rear transport unit cover and pull it straight off. Slowly extract the paper from the feed rollers. Never use sharp tools or tweezers on the rubber rollers. Realign the transport unit cover and press firmly until both latches click.
2. Support Code 1688: Replacing Empty PGI-1200 Cartridges
The MAXIFY MB2720 uses high-yield pigment ink tanks (PGI-1200 Standard or PGI-1200XL). When Code 1688 appears, open the front door. The printer carriage will move and align the depleted cartridge directly with the replacement slot. For troubleshooting related components, consult Canon PIXMA TS6420 Error Code List & Meaning.
Press the release button above the cartridge to pop the locking lever forward. Lift the cartridge out. Unpack the fresh cartridge, insert it firmly into the slot, and push the lever back until it locks securely. Close the front cover and allow the printer approximately 90 seconds to charge the ink delivery lines.
3. Support Code 5100: Carriage Obstruction & Encoder Strip Cleaning
Code 5100 indicates the printhead carriage cannot move freely across the chassis rail. Review our Canon 5100 carriage and encoder strip troubleshooting guide for in-depth carriage diagnostics.
- Turn off the printer and open the scanning unit.
- Inspect the carriage travel path. Look for paper clips, packing tape, or small torn corners of paper wedged in the drive belt gears.
- Locate the clear, thin plastic timing strip (encoder strip) suspended behind the carriage rail.
- If the strip has smudges of black ink mist or white grease, wipe it gently with a dry cotton swab. Do not use alcohol or liquid cleaners, which dissolve the calibrated index lines printed on the strip.
- Close the cover and power the printer back on.
4. Support Code 5200: Printhead Thermal Protection
Code 5200 occurs when printhead nozzles heat up beyond safe operating limits. For a complete look at temperature trip circuits, consult how Canon thermal printheads overheat under code 5200.
Turn the printer off, disconnect the AC power cable from the wall outlet, and wait at least 10 minutes. This allows the thermal sensors on the ceramic heater plate to return to room temperature. Ensure all four PGI-1200 ink tanks contain adequate ink before powering the printer on, as liquid ink acts as the primary cooling fluid for thermal nozzles during firing.
5. Support Code 6000: Line Feed Sensor Fault
Code 6000 indicates the optical sensor monitoring the main paper drive shaft cannot detect rotation. For detailed roller diagnostics, see resolving Canon line feed sensor error 6000. Check that paper trays 1 and 2 are pushed completely flat against the chassis frame.
